Draft template: your business details haven't been filled in yet, and this text should be reviewed by a lawyer before you launch.
Complaints and Grievance Officer
Last updated: October 2026
If something has gone wrong with a booking, a payment, a stay or your personal data, tell us here. We confirm we have it straight away by email, with a reference number, and we answer within one month.
Who we are
[your business name],
StayVia is an online marketplace. Each stay is supplied by the hotel or property named on its page; StayVia is the hotel's booking agent and takes the payment on its behalf. For a problem with the stay itself, complain to us anyway and we will take it up with the hotel.
Grievance Officer
- Name
- To be appointed
- Designation
- Grievance Officer
- —
- Phone
- —
How we handle a complaint
- Acknowledged within 48 hours — in practice at once: you get an email with your reference number (GR-…) and the date we will answer by.
- Answered within one month of receiving it. The Grievance Officer replies by email; signed-in guests also see the answer below.
- If you are not satisfied, reply to our answer, or go to the National Consumer Helpline (call 1915) or file a consumer complaint at e-Daakhil. For a complaint about your personal data that we have not resolved, you can also approach the Data Protection Board of India.